Team Beachbody: I was charged for $**.** vitamins and $**.** fo...
A Team Beachbody customer review by GetHuman user ~Michael Go Vols from November 19th, 2017
Background on ~Michael Go Vols's case
GetHuman: ~Michael Go Vols - can you tell our other Team Beachbody customers when your case took place?
~Michael Go Vols: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Team Beachbody, and if so, how?
GetHuman: And which of these common Team Beachbody customer issues best describes the reason you wanted to talk to them?
(Shows ~Michael Go Vols a list of common Team Beachbody problems)
~Michael Go Vols: "Overcharge/Strange charge" was why I was trying to call.
~Michael Go Vols's review of Team Beachbody customer service
GetHuman: So how would you sum up your experience for GetHuman's Team Beachbody customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michael Go Vols: I was charged for $**.** vitamins and $**.** for Team Beach Body, and I didn't know or tell them this was fine to do once I signed up in December. I am getting it refunded but it is also going to take at least a week for it to get back into my checking account. Not happy with that, nor am I happy that they just suckered me into an automatic charge. Probably they get away with it thinking people will not check their statements.
GetHuman: Let's quantify your experience contacting Team Beachbody. On a scale of 1 to 5, how easy is it go get help on a Team Beachbody problem?
~Michael Go Vols: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michael Go Vols: I'd give them a four out of five on communication.
GetHuman: And what about Team Beachbody's ability to quickly and effectively address your problem?
~Michael Go Vols: For that I would say five out of five.
GetHuman: And finally- any advice for other Team Beachbody customers?
~Michael Go Vols: Call them early in the day or late. Don't forget any personal or account information you might need for Team Beachbody to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michael Go Vols taken from his Team Beachbody customer service problem that occurred on November 17th, 2017.