I called Teavana several times last week about...
A Teavana customer review by GetHuman user ~Teavana-stinkstankstunk from November 8th, 2017
Background on ~Teavana-stinkstankstunk's case
GetHuman: ~Teavana-stinkstankstunk - can you tell our other Teavana customers when your case took place?
~Teavana-stinkstankstunk: Yeah. It was morning, on October 31st.
GetHuman: Did you reach out to Teavana, and if so, how?
GetHuman: And which of these common Teavana customer issues best describes the reason you wanted to talk to them?
(Shows ~Teavana-stinkstankstunk a list of common Teavana problems)
~Teavana-stinkstankstunk: "Returns" was why I was trying to call.
~Teavana-stinkstankstunk's review of Teavana customer service
GetHuman: So how would you sum up your experience for GetHuman's Teavana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Teavana-stinkstankstunk: I called Teavana several times last week about my order that never shipped from ****** and I was on hold ** minutes each time. I left * requests for a callback but nk one returned my call. My local Teavana manager at Lehigh Valley Mall was unable to assist. This is the worst customer service ever!
GetHuman: Let's quantify your experience contacting Teavana. On a scale of 1 to 5, how easy is it go get help on a Teavana problem?
~Teavana-stinkstankstunk: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Teavana-stinkstankstunk: I'd give them a two out of five on communication.
GetHuman: And what about Teavana's ability to quickly and effectively address your problem?
~Teavana-stinkstankstunk: For that I would say one out of five.
GetHuman: And finally- any advice for other Teavana customers?
~Teavana-stinkstankstunk: Call them early in the day or late. Don't forget any personal or account information you might need for Teavana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Teavana-stinkstankstunk taken from his Teavana customer service problem that occurred on October 31st, 2017.