Teavana: I placed an order online on ****** and paid wit...
A Teavana customer review by GetHuman user ~Teavana stealing my money... from November 8th, 2017
Background on ~Teavana stealing my money...'s case
GetHuman: ~Teavana stealing my money... - can you tell our other Teavana customers when your case took place?
~Teavana stealing my money...: Yes. It was morning, on October 31st.
GetHuman: Did you reach out to Teavana, and if so, how?
GetHuman: And which of these common Teavana customer issues best describes the reason you wanted to talk to them?
(Shows ~Teavana stealing my money... a list of common Teavana problems)
~Teavana stealing my money...: "Overcharge/Strange charge" was why I was trying to call.
~Teavana stealing my money...'s review of Teavana customer service
GetHuman: So how would you sum up your experience for GetHuman's Teavana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Teavana stealing my money...: I placed an order online on ****** and paid with a gift card and credit card. I received an order number, but no confirmation email, which I thought was weird. So I called Teavana. On hold for an hour each time. Requested a call-back twice. Sent * emails to their customer service email. A week later, no email, no order, and...here's the best part...THEY CHARGED MY GIFT CARD...but not my credit card. Im on the phone with them as we speak, a week later.
GetHuman: Let's quantify your experience contacting Teavana. On a scale of 1 to 5, how easy is it go get help on a Teavana problem?
~Teavana stealing my money...: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Teavana stealing my money...: I'd give them a one out of five on communication.
GetHuman: And what about Teavana's ability to quickly and effectively address your problem?
~Teavana stealing my money...: For that I would say two out of five.
GetHuman: And finally- any advice for other Teavana customers?
~Teavana stealing my money...: Call them early in the day or late. Don't forget any personal or account information you might need for Teavana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Teavana stealing my money... taken from his Teavana customer service problem that occurred on October 31st, 2017.