Telecheck: Terrible customer service. Random rejection of...
A Telecheck customer review by GetHuman user ~fred flintstone from November 17th, 2017
Background on ~fred flintstone's case
GetHuman: ~fred flintstone - can you tell our other Telecheck customers when your case took place?
~fred flintstone: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~fred flintstone a list of common Telecheck problems)
~fred flintstone: "Extension" was why I was trying to call.
~fred flintstone's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fred flintstone: Terrible customer service. Random rejection of checks and then inability to fix the problem. My favorite quote from the customer service rep, "Well, if you don't like the service, you can always use a different form of payment." **Way to lose customers, Telecheck. From now on, I will not use any merchants that support the telecheck network.
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~fred flintstone: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fred flintstone: I'd give them a three out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~fred flintstone: For that I would say two out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~fred flintstone: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fred flintstone taken from his Telecheck customer service problem that occurred on November 11th, 2017.