Telecheck: Unfortuantly, I am LINKED to my sisters account...
A Telecheck customer review by GetHuman user ~Mai from November 13th, 2017
Background on ~Mai's case
GetHuman: ~Mai - can you tell our other Telecheck customers when your case took place?
~Mai: Yup. It was afternoon, on November 8th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~Mai a list of common Telecheck problems)
~Mai: "Dispute a Charge" was why I was trying to call.
~Mai's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mai: Unfortuantly, I am LINKED to my sisters account because we are both on my mothers account. My sister wrote a bad check on her personal acct so therefore mine checks and my mothers checks are being denied. How in the heck to we UNLINK. Customer service said that I needed my mothers acct number as well as my sisters acct number before they could help me. I know my mothers because I am on the account with her. But because I did not know my sisters, they would not help me. As I was getting my info together, the lady told me that I had * minutes and then she would end the call.
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~Mai: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mai: I'd give them a five out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~Mai: For that I would say five out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~Mai: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mai taken from his Telecheck customer service problem that occurred on November 8th, 2017.