Telecheck: the electronic voice sorts the call well. then...
A Telecheck customer review by GetHuman user ~Jim from November 26th, 2017
Background on ~Jim's case
GetHuman: ~Jim - can you tell our other Telecheck customers when your case took place?
~Jim: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim a list of common Telecheck problems)
~Jim: "Check Credit Report" was why I was trying to call.
~Jim's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim: the electronic voice sorts the call well. then you are told to wait for a customer service representative and the line is cut and the phone gives the busy signal that you are cut off. this is a poor indicator.* To add to all this: their service has only gotten worse sine the last unresponsive call I made * years ago. Makes the resolution of their inadequate and out dated equipment and data base utterly impossible...
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~Jim: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim: I'd give them a two out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~Jim: For that I would say three out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~Jim: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim taken from his Telecheck customer service problem that occurred on November 21st, 2017.