Teleflora: Order not delivered on time only * flowers in it
A Teleflora customer review by GetHuman user GetHuman-shabazzc from December 7th, 2017
Background on GetHuman-shabazzc's case
GetHuman: GetHuman-shabazzc - can you tell our other Teleflora customers when your case took place?
GetHuman-shabazzc: Sure. It was evening, on November 29th.
GetHuman: Did you reach out to Teleflora, and if so, how?
GetHuman: And which of these common Teleflora customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-shabazzc a list of common Teleflora problems)
GetHuman-shabazzc: "Make a purchase" was why I was trying to call.
GetHuman-shabazzc's review of Teleflora customer service
GetHuman: So how would you sum up your experience for GetHuman's Teleflora customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-shabazzc: Order not delivered on time only * flowers in it
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-shabazzc: Delivered after delivery date left on front porch on a windy day, there are trash cans knocked over and yet they put a cheap glass vase on my cement landing. After I spoke to your representative the flowers were delivered. My mom did not pay all this money to have * flowers delivered and left on my porch in a cheap vase a day after Valentines Day, at this point I don't want them thanks for ruining that moment for my family. Tell your cut rate company you hired they can come get this mess. Mighty funny your operator told me they had been checked as delivered before they were and no signature was needed even though she said otherwise, adding to the fact that she could not get ahold of the floral company after * attempts. The card was apparently written by a * year old who does not know how to address a card to someone and then put the signatures on another line. I don't order flowers anymore because this is not the first time your company has pulled this mess. The first was my cousins' funeral, I want to hear back from you all soon. Not the * plus hours that it has taken me to get ahold of your company the first time.
GetHuman: Let's quantify your experience contacting Teleflora. On a scale of 1 to 5, how easy is it go get help on a Teleflora problem?
GetHuman-shabazzc: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-shabazzc: I'd give them a four out of five on communication.
GetHuman: And what about Teleflora's ability to quickly and effectively address your problem?
GetHuman-shabazzc: For that I would say one out of five.
GetHuman: And finally- any advice for other Teleflora customers?
GetHuman-shabazzc: Call them early in the day or late. Don't forget any personal or account information you might need for Teleflora to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-shabazzc taken from his Teleflora customer service problem that occurred on November 29th, 2017.