Tempur-Pedic: Called both numbers supplied - twice. Have a qu...
A Tempur-Pedic customer review by GetHuman user ~Sally from November 26th, 2017
Background on ~Sally's case
GetHuman: ~Sally - can you tell our other Tempur-Pedic customers when your case took place?
~Sally: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Tempur-Pedic, and if so, how?
GetHuman: And which of these common Tempur-Pedic customer issues best describes the reason you wanted to talk to them?
(Shows ~Sally a list of common Tempur-Pedic problems)
~Sally: "Installation/delivery" was why I was trying to call.
~Sally's review of Tempur-Pedic customer service
GetHuman: So how would you sum up your experience for GetHuman's Tempur-Pedic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sally: Called both numbers supplied - twice. Have a question that only customer service can answer. Waited ** min each call and remained on hold
GetHuman: Let's quantify your experience contacting Tempur-Pedic. On a scale of 1 to 5, how easy is it go get help on a Tempur-Pedic problem?
~Sally: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sally: I'd give them a one out of five on communication.
GetHuman: And what about Tempur-Pedic's ability to quickly and effectively address your problem?
~Sally: For that I would say four out of five.
GetHuman: And finally- any advice for other Tempur-Pedic customers?
~Sally: Call them early in the day or late. Don't forget any personal or account information you might need for Tempur-Pedic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sally taken from his Tempur-Pedic customer service problem that occurred on November 20th, 2017.