Tempur-Pedic: Have called * times over * different days. One...
A Tempur-Pedic customer review by GetHuman user GetHuman-45497 from November 25th, 2017
Background on GetHuman-45497's case
GetHuman: GetHuman-45497 - can you tell our other Tempur-Pedic customers when your case took place?
GetHuman-45497: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Tempur-Pedic, and if so, how?
GetHuman: And which of these common Tempur-Pedic customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-45497 a list of common Tempur-Pedic problems)
GetHuman-45497: "Returns" was why I was trying to call.
GetHuman-45497's review of Tempur-Pedic customer service
GetHuman: So how would you sum up your experience for GetHuman's Tempur-Pedic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-45497: Have called * times over * different days. One day couldn't get through to anyone. Another day, my call was answered after ** minutes of waiting and then immediately referred to another department. I waited another ** minutes before the system told me they were having issues and hung up.
GetHuman: Let's quantify your experience contacting Tempur-Pedic. On a scale of 1 to 5, how easy is it go get help on a Tempur-Pedic problem?
GetHuman-45497: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-45497: I'd give them a five out of five on communication.
GetHuman: And what about Tempur-Pedic's ability to quickly and effectively address your problem?
GetHuman-45497: For that I would say five out of five.
GetHuman: And finally- any advice for other Tempur-Pedic customers?
GetHuman-45497: Call them early in the day or late. Don't forget any personal or account information you might need for Tempur-Pedic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-45497 taken from his Tempur-Pedic customer service problem that occurred on November 20th, 2017.