Terasen Gas: Polite and efficient person* my call was regard...
A Terasen Gas customer review by GetHuman user ~Disgusted in Okanagan from November 13th, 2017
Background on ~Disgusted in Okanagan's case
GetHuman: ~Disgusted in Okanagan - can you tell our other Terasen Gas customers when your case took place?
~Disgusted in Okanagan: Yes. It was afternoon, on November 6th.
GetHuman: Did you reach out to Terasen Gas, and if so, how?
GetHuman: And which of these common Terasen Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgusted in Okanagan a list of common Terasen Gas problems)
~Disgusted in Okanagan: "Setup service" was why I was trying to call.
~Disgusted in Okanagan's review of Terasen Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Terasen Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgusted in Okanagan: Polite and efficient person* my call was regarding Summitt energy.. a bootleg gas provider.. obviously in collusion with they who change their name constantly B.C Hydro, Terrasen Gas * Fortis? Door knockers come round preying on elderly (my auntie, old and short of sight) to sign a 'guarantee' of gas price. What is a gigajoule you say? they signed her up for a rate *** Percent higher than her current one!! Hydro knows of them, but does not appear to want to 'get involved' at the customer level.. scandalous, unethical behavior.. and I'd guess legally actionable if one had the patience.
GetHuman: Let's quantify your experience contacting Terasen Gas. On a scale of 1 to 5, how easy is it go get help on a Terasen Gas problem?
~Disgusted in Okanagan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgusted in Okanagan: I'd give them a five out of five on communication.
GetHuman: And what about Terasen Gas's ability to quickly and effectively address your problem?
~Disgusted in Okanagan: For that I would say five out of five.
GetHuman: And finally- any advice for other Terasen Gas customers?
~Disgusted in Okanagan: Call them early in the day or late. Don't forget any personal or account information you might need for Terasen Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgusted in Okanagan taken from his Terasen Gas customer service problem that occurred on November 6th, 2017.
Terasen Gas
3.57 of 5 stars | 1 reviews
~Disgusted in Okanagan's Terasen Gas Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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