TextNow: I tried different numbers so i could speak to s...

A TextNow customer review by GetHuman user ~abcdefg from November 26th, 2017

Background on ~abcdefg's case

GetHuman: ~abcdefg - can you tell our other TextNow customers when your case took place?
~abcdefg: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to TextNow, and if so, how?
~abcdefg: I used a live chat I found on the GetHuman TextNow customer service contact info page: Contact TextNow Customer Service
GetHuman: And which of these common TextNow customer issues best describes the reason you wanted to talk to them?
(Shows ~abcdefg a list of common TextNow problems)
~abcdefg: "Dispute a Charge" was why I was trying to contact.

~abcdefg's review of TextNow customer service

GetHuman: So how would you sum up your experience for GetHuman's TextNow customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~abcdefg: I tried different numbers so i could speak to someone about an issue I have been having. I submitted a ticket a MONTH ago and NEVER got a response back. Calling was my better option (or so I thought). I called during normal business hours and there was no one I could speak to, only an automated system that didn't even help me. It just kept telling me to go online, where I have many times before finally calling. If a company is going to provide services for their customers, maybe they should actually do their job.
GetHuman: Let's quantify your experience contacting TextNow. On a scale of 1 to 5, how easy is it go get help on a TextNow problem?
~abcdefg: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~abcdefg: I'd give them a four out of five on communication.
GetHuman: And what about TextNow's ability to quickly and effectively address your problem?
~abcdefg: For that I would say one out of five.
GetHuman: And finally- any advice for other TextNow customers?
~abcdefg: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TextNow to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~abcdefg taken from his TextNow customer service problem that occurred on November 24th, 2017.

TextNow

1.94 of 5 stars | 81 reviews

~abcdefg's TextNow Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like TextNow, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with TextNow in any way.

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