TextNow: worst phone and costumer service EVER
A TextNow customer review by GetHuman user GetHuman-djoseph from November 29th, 2017
Background on GetHuman-djoseph's case
GetHuman: GetHuman-djoseph - can you tell our other TextNow customers when your case took place?
GetHuman-djoseph: Sure. It was middle of the night, on November 26th.
GetHuman: Did you reach out to TextNow, and if so, how?
GetHuman: And which of these common TextNow customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-djoseph a list of common TextNow problems)
GetHuman-djoseph: "Hacked Account" was why I was trying to contact.
GetHuman-djoseph's review of TextNow customer service
GetHuman: So how would you sum up your experience for GetHuman's TextNow customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-djoseph: worst phone and costumer service EVER
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-djoseph: don't waist your money ive had problems with the phone from day one dropping calls callers unable to hear me no matter were I am the phone just stop working I call customer service I'm told I would get a call back in about ten minutes I didn't receive a call back.then I call back the following Monday same ten minute garabage but I didn't get a call back for * hours then when I get the call back they want me to send them a video of how the phone wont do anything before they will do anything explain to me how I'm supposed to do that with no phone. all I have to say is don't waist your time,sanity or money go else where cause if its seems to good to be true it usually is and so far text now is exactly that. I only gave one star because I had too
GetHuman: Let's quantify your experience contacting TextNow. On a scale of 1 to 5, how easy is it go get help on a TextNow problem?
GetHuman-djoseph: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-djoseph: I'd give them a one out of five on communication.
GetHuman: And what about TextNow's ability to quickly and effectively address your problem?
GetHuman-djoseph: For that I would say five out of five.
GetHuman: And finally- any advice for other TextNow customers?
GetHuman-djoseph: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TextNow to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-djoseph taken from his TextNow customer service problem that occurred on November 26th, 2017.