TextNow: Im Grateful
A TextNow customer review by GetHuman user GetHuman-serena0 from November 29th, 2017
Background on GetHuman-serena0's case
GetHuman: GetHuman-serena0 - can you tell our other TextNow customers when your case took place?
GetHuman-serena0: Yes. It was afternoon, on November 24th.
GetHuman: Did you reach out to TextNow, and if so, how?
GetHuman: And which of these common TextNow customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-serena0 a list of common TextNow problems)
GetHuman-serena0: "Dispute a Charge" was why I was trying to contact.
GetHuman-serena0's review of TextNow customer service
GetHuman: So how would you sum up your experience for GetHuman's TextNow customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-serena0: Im Grateful
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-serena0: Dan was fantastic! Got my number back for the second time. He started out angry, but then got super nice and i got my phone number back after it expired. However, there was a ** minute wait to speak with a representative.
GetHuman: Let's quantify your experience contacting TextNow. On a scale of 1 to 5, how easy is it go get help on a TextNow problem?
GetHuman-serena0: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-serena0: I'd give them a three out of five on communication.
GetHuman: And what about TextNow's ability to quickly and effectively address your problem?
GetHuman-serena0: For that I would say two out of five.
GetHuman: And finally- any advice for other TextNow customers?
GetHuman-serena0: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TextNow to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-serena0 taken from his TextNow customer service problem that occurred on November 24th, 2017.