Thames Water: I was prompted to give my post code than the pr...
A Thames Water customer review by GetHuman user ~Nikos Nicholaou from November 14th, 2017
Background on ~Nikos Nicholaou's case
GetHuman: ~Nikos Nicholaou - can you tell our other Thames Water customers when your case took place?
~Nikos Nicholaou: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Thames Water, and if so, how?
GetHuman: And which of these common Thames Water customer issues best describes the reason you wanted to talk to them?
(Shows ~Nikos Nicholaou a list of common Thames Water problems)
~Nikos Nicholaou: "Meter reading" was why I was trying to call.
~Nikos Nicholaou's review of Thames Water customer service
GetHuman: So how would you sum up your experience for GetHuman's Thames Water customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nikos Nicholaou: I was prompted to give my post code than the prompt went back to the beginning once given truly shoddy. Cannot beleive I have just paid for this !
GetHuman: Let's quantify your experience contacting Thames Water. On a scale of 1 to 5, how easy is it go get help on a Thames Water problem?
~Nikos Nicholaou: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nikos Nicholaou: I'd give them a five out of five on communication.
GetHuman: And what about Thames Water's ability to quickly and effectively address your problem?
~Nikos Nicholaou: For that I would say two out of five.
GetHuman: And finally- any advice for other Thames Water customers?
~Nikos Nicholaou: Call them early in the day or late. Don't forget any personal or account information you might need for Thames Water to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nikos Nicholaou taken from his Thames Water customer service problem that occurred on November 13th, 2017.