Thames Water: i have to say i thought this might be a scam, w...
A Thames Water customer review by GetHuman user ~doesnt matter from November 9th, 2017
Background on ~doesnt matter 's case
GetHuman: ~doesnt matter - can you tell our other Thames Water customers when your case took place?
~doesnt matter : Yeah. It was morning, on November 1st.
GetHuman: Did you reach out to Thames Water, and if so, how?
GetHuman: And which of these common Thames Water customer issues best describes the reason you wanted to talk to them?
(Shows ~doesnt matter a list of common Thames Water problems)
~doesnt matter : "Setup service" was why I was trying to call.
~doesnt matter 's review of Thames Water customer service
GetHuman: So how would you sum up your experience for GetHuman's Thames Water customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~doesnt matter : i have to say i thought this might be a scam, was very shocked to find i went straight through, didnt even get tin music. fantastic. shame on me for being sceptical.
GetHuman: Let's quantify your experience contacting Thames Water. On a scale of 1 to 5, how easy is it go get help on a Thames Water problem?
~doesnt matter : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~doesnt matter : I'd give them a five out of five on communication.
GetHuman: And what about Thames Water's ability to quickly and effectively address your problem?
~doesnt matter : For that I would say five out of five.
GetHuman: And finally- any advice for other Thames Water customers?
~doesnt matter : Call them early in the day or late. Don't forget any personal or account information you might need for Thames Water to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~doesnt matter taken from his Thames Water customer service problem that occurred on November 1st, 2017.