The Boston Globe: I was told there was nothing to be done about t...
A The Boston Globe customer review by GetHuman user ~sully from November 27th, 2017
Background on ~sully's case
GetHuman: ~sully - can you tell our other The Boston Globe customers when your case took place?
~sully: Yes I can. It was evening, on November 25th.
GetHuman: Did you reach out to The Boston Globe, and if so, how?
GetHuman: And which of these common The Boston Globe customer issues best describes the reason you wanted to talk to them?
(Shows ~sully a list of common The Boston Globe problems)
~sully: "Cancel subscription" was why I was trying to call.
~sully's review of The Boston Globe customer service
GetHuman: So how would you sum up your experience for GetHuman's The Boston Globe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sully: I was told there was nothing to be done about the fact that I could not download the sunday paper and that I did not receive the paper version. I plan to cancel
GetHuman: Let's quantify your experience contacting The Boston Globe. On a scale of 1 to 5, how easy is it go get help on a The Boston Globe problem?
~sully: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sully: I'd give them a four out of five on communication.
GetHuman: And what about The Boston Globe's ability to quickly and effectively address your problem?
~sully: For that I would say three out of five.
GetHuman: And finally- any advice for other The Boston Globe customers?
~sully: Call them early in the day or late. Don't forget any personal or account information you might need for The Boston Globe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sully taken from his The Boston Globe customer service problem that occurred on November 25th, 2017.