The Boston Globe: Tried unsuccessfully to handle issue online (u...
A The Boston Globe customer review by GetHuman user ~barb from November 26th, 2017
Background on ~barb's case
GetHuman: ~barb - can you tell our other The Boston Globe customers when your case took place?
~barb: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to The Boston Globe, and if so, how?
GetHuman: And which of these common The Boston Globe customer issues best describes the reason you wanted to talk to them?
(Shows ~barb a list of common The Boston Globe problems)
~barb: "Lower my bill" was why I was trying to call.
~barb's review of The Boston Globe customer service
GetHuman: So how would you sum up your experience for GetHuman's The Boston Globe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~barb: Tried unsuccessfully to handle issue online (unlike NY Times) i.e., needed to notify paper re changed email address*
GetHuman: Let's quantify your experience contacting The Boston Globe. On a scale of 1 to 5, how easy is it go get help on a The Boston Globe problem?
~barb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~barb: I'd give them a three out of five on communication.
GetHuman: And what about The Boston Globe's ability to quickly and effectively address your problem?
~barb: For that I would say two out of five.
GetHuman: And finally- any advice for other The Boston Globe customers?
~barb: Call them early in the day or late. Don't forget any personal or account information you might need for The Boston Globe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~barb taken from his The Boston Globe customer service problem that occurred on November 21st, 2017.