The New Yorker: Service person was very helpful in restoring my...

A The New Yorker customer review by GetHuman user ~Elbara from November 21st, 2017

Background on ~Elbara's case

GetHuman: ~Elbara - can you tell our other The New Yorker customers when your case took place?
~Elbara: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to The New Yorker, and if so, how?
~Elbara: I used the 800-825-2510 number I found for on the GetHuman The New Yorker customer phone number page I was on: The New Yorker Customer Service Phone Number
GetHuman: And which of these common The New Yorker customer issues best describes the reason you wanted to talk to them?
(Shows ~Elbara a list of common The New Yorker problems)
~Elbara: "None of those really matches why I wanted to call The New Yorker that day." was why I was trying to call.

~Elbara's review of The New Yorker customer service

GetHuman: So how would you sum up your experience for GetHuman's The New Yorker customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Elbara: Service person was very helpful in restoring my subscription service and making up for the missed copies. So was the person I spoke to a month ago when I renewed my subscription for * years. What I'd like to know is why did you stop sending me the magazine when the magazine when the previous subscription despite the renewal--necessitating another call to straighten out the problem. So your subscription service doesn't work very well. Plus your telephone tree is terrible.
GetHuman: Let's quantify your experience contacting The New Yorker. On a scale of 1 to 5, how easy is it go get help on a The New Yorker problem?
~Elbara: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Elbara: I'd give them a four out of five on communication.
GetHuman: And what about The New Yorker's ability to quickly and effectively address your problem?
~Elbara: For that I would say three out of five.
GetHuman: And finally- any advice for other The New Yorker customers?
~Elbara: Call them early in the day or late. Don't forget any personal or account information you might need for The New Yorker to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Elbara taken from his The New Yorker customer service problem that occurred on November 18th, 2017.

The New Yorker

4.20 of 5 stars | 41 reviews

~Elbara's The New Yorker Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like The New Yorker, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with The New Yorker in any way.

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