The Work Number: Let me get this straight -- I have to PAY to ge...

A The Work Number customer review by GetHuman user ~Irritated HR Assistant from November 23rd, 2017

Background on ~Irritated HR Assistant's case

GetHuman: ~Irritated HR Assistant - can you tell our other The Work Number customers when your case took place?
~Irritated HR Assistant: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to The Work Number, and if so, how?
~Irritated HR Assistant: I used the 800-367-2884 number I found for on the GetHuman The Work Number customer phone number page I was on: The Work Number Customer Service Phone Number
GetHuman: And which of these common The Work Number customer issues best describes the reason you wanted to talk to them?
(Shows ~Irritated HR Assistant a list of common The Work Number problems)
~Irritated HR Assistant: "Complaint" was why I was trying to call.

~Irritated HR Assistant's review of The Work Number customer service

GetHuman: So how would you sum up your experience for GetHuman's The Work Number customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Irritated HR Assistant: Let me get this straight -- I have to PAY to get a reference now? AND this company charges the original employer too? What kind of scam is this?
GetHuman: Let's quantify your experience contacting The Work Number. On a scale of 1 to 5, how easy is it go get help on a The Work Number problem?
~Irritated HR Assistant: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Irritated HR Assistant: I'd give them a three out of five on communication.
GetHuman: And what about The Work Number's ability to quickly and effectively address your problem?
~Irritated HR Assistant: For that I would say two out of five.
GetHuman: And finally- any advice for other The Work Number customers?
~Irritated HR Assistant: Call them early in the day or late. Don't forget any personal or account information you might need for The Work Number to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Irritated HR Assistant taken from his The Work Number customer service problem that occurred on November 16th, 2017.

The Work Number

1.25 of 5 stars | 26 reviews

~Irritated HR Assistant's The Work Number Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like The Work Number, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with The Work Number in any way.

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