TicketWeb: No obvious way to actually get through to anyon...
A TicketWeb customer review by GetHuman user ~MJW_66 from November 23rd, 2017
Background on ~MJW_66's case
GetHuman: ~MJW_66 - can you tell our other TicketWeb customers when your case took place?
~MJW_66: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to TicketWeb, and if so, how?
GetHuman: And which of these common TicketWeb customer issues best describes the reason you wanted to talk to them?
(Shows ~MJW_66 a list of common TicketWeb problems)
~MJW_66: "Technical support" was why I was trying to call.
~MJW_66's review of TicketWeb customer service
GetHuman: So how would you sum up your experience for GetHuman's TicketWeb customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MJW_66: No obvious way to actually get through to anyone, completely hopeless, looks like I won't be getting the tickets I want, quite pathetic.
GetHuman: Let's quantify your experience contacting TicketWeb. On a scale of 1 to 5, how easy is it go get help on a TicketWeb problem?
~MJW_66: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MJW_66: I'd give them a two out of five on communication.
GetHuman: And what about TicketWeb's ability to quickly and effectively address your problem?
~MJW_66: For that I would say three out of five.
GetHuman: And finally- any advice for other TicketWeb customers?
~MJW_66: Call them early in the day or late. Don't forget any personal or account information you might need for TicketWeb to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MJW_66 taken from his TicketWeb customer service problem that occurred on November 18th, 2017.
TicketWeb
1.00 of 5 stars | 13 reviews
~MJW_66's TicketWeb Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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