TicketWeb: Pressing zero when prompted worked although I d...
A TicketWeb customer review by GetHuman user ~loosecannon from November 7th, 2017
Background on ~loosecannon's case
GetHuman: ~loosecannon - can you tell our other TicketWeb customers when your case took place?
~loosecannon: Yeah. It was afternoon, on November 3rd.
GetHuman: Did you reach out to TicketWeb, and if so, how?
GetHuman: And which of these common TicketWeb customer issues best describes the reason you wanted to talk to them?
(Shows ~loosecannon a list of common TicketWeb problems)
~loosecannon: "Change plan" was why I was trying to call.
~loosecannon's review of TicketWeb customer service
GetHuman: So how would you sum up your experience for GetHuman's TicketWeb customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~loosecannon: Pressing zero when prompted worked although I did have to do it * or * times so be patient. The person I spoke to was pleasant and very helpful
GetHuman: Let's quantify your experience contacting TicketWeb. On a scale of 1 to 5, how easy is it go get help on a TicketWeb problem?
~loosecannon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~loosecannon: I'd give them a one out of five on communication.
GetHuman: And what about TicketWeb's ability to quickly and effectively address your problem?
~loosecannon: For that I would say four out of five.
GetHuman: And finally- any advice for other TicketWeb customers?
~loosecannon: Call them early in the day or late. Don't forget any personal or account information you might need for TicketWeb to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~loosecannon taken from his TicketWeb customer service problem that occurred on November 3rd, 2017.
TicketWeb
1.00 of 5 stars | 13 reviews
~loosecannon's TicketWeb Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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