Ticketmaster: If we are ever again attacked, the plane should...

A Ticketmaster customer review by GetHuman user ~savilove from November 5th, 2017

Background on ~savilove's case

GetHuman: ~savilove - can you tell our other Ticketmaster customers when your case took place?
~savilove: Yes. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
~savilove: I used the 800-745-3000 number I found for on the GetHuman Ticketmaster customer phone number page I was on: Ticketmaster Customer Service Phone Number
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows ~savilove a list of common Ticketmaster problems)
~savilove: "Cancel order" was why I was trying to call.

~savilove's review of Ticketmaster customer service

GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~savilove: If we are ever again attacked, the plane should aim at Ticketmaster headquarters. The worst company in America!!! No company does a worse job in any industry with customer service. Transferred * times and then given another * numbers to try because Ticketmaster does not really run Ticket Exchange (The lady who tried to help me, Brittney, was very nice and very funny)I than got the number from Brittney for the team exchange (the number associated with it was for the Heat season seats and they were closed) and after only a * minute wait the gentleman was able to help me. What a major stress and hassle. This is one of several with Ticketmaster. By the way, how ironic that Ticketmaster would use captcha to write a complaint. If Hubbard and especially Azoff had their heads blown off the world would be a much better place**How ironic a this company would use CAPTCHA to place a complaint. How absurd is that.
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
~savilove: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~savilove: I'd give them a one out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
~savilove: For that I would say four out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
~savilove: Call them early in the day or late. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~savilove taken from his Ticketmaster customer service problem that occurred on November 4th, 2017.


1.78 of 5 stars | 203 reviews

~savilove's Ticketmaster Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ticketmaster, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ticketmaster in any way.

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