Ticketmaster: She spoke way too fast and did not speak Englis...

A Ticketmaster customer review by GetHuman user ~Suzanne Cain from November 4th, 2017

Background on ~Suzanne Cain's case

GetHuman: ~Suzanne Cain - can you tell our other Ticketmaster customers when your case took place?
~Suzanne Cain: Sure. It was afternoon, on October 27th.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
~Suzanne Cain: I used the 800-745-3000 number I found for on the GetHuman Ticketmaster customer phone number page I was on: Ticketmaster Customer Service Phone Number
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows ~Suzanne Cain a list of common Ticketmaster problems)
~Suzanne Cain: "Update account information" was why I was trying to call.

~Suzanne Cain's review of Ticketmaster customer service

GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Suzanne Cain: She spoke way too fast and did not speak English well, did not give me all the options of how to get the tickets tried to pressure me into getting insurance and did not answer my questions, said I dont know. I wish I had gone through the Lexington Theatre instead never using Ticketmaster again.
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
~Suzanne Cain: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Suzanne Cain: I'd give them a five out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
~Suzanne Cain: For that I would say two out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
~Suzanne Cain: Call them early in the day or late. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Suzanne Cain taken from his Ticketmaster customer service problem that occurred on October 27th, 2017.


1.78 of 5 stars | 203 reviews

~Suzanne Cain's Ticketmaster Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ticketmaster, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ticketmaster in any way.

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