Ticketmaster: Your website is awful. And the *** number is wo...

A Ticketmaster customer review by GetHuman user GetHuman-432929 from November 27th, 2017

Background on GetHuman-432929's case

GetHuman: GetHuman-432929 - can you tell our other Ticketmaster customers when your case took place?
GetHuman-432929: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
GetHuman-432929: I used the 800-745-3000 number I found for on the GetHuman Ticketmaster customer phone number page I was on: Ticketmaster Customer Service Phone Number
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-432929 a list of common Ticketmaster problems)
GetHuman-432929: "Cancel order" was why I was trying to call.

GetHuman-432929's review of Ticketmaster customer service

GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-432929: Your website is awful. And the *** number is worse. I have spent several hours online and on the phone trying to get tickets. I even went to Walmart at * this morning only to find out that they aren't a ticket master rep anymore as of last week. But your website says they are. I finally got someone one to answer the phone and they said it's sold out and has been for days. Would have been nice to know. At least I didnt book plane tickets and hotels yet. Pathetic!!
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
GetHuman-432929: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-432929: I'd give them a five out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
GetHuman-432929: For that I would say two out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
GetHuman-432929: Call them early in the day or late. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-432929 taken from his Ticketmaster customer service problem that occurred on November 18th, 2017.


1.78 of 5 stars | 203 reviews

GetHuman-432929's Ticketmaster Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ticketmaster, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ticketmaster in any way.

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