Ticketmaster: i used the automated system to purchase tickets...
A Ticketmaster customer review by GetHuman user GetHuman-416235 from November 7th, 2017
Background on GetHuman-416235's case
GetHuman: GetHuman-416235 - can you tell our other Ticketmaster customers when your case took place?
GetHuman-416235: Yes I can. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-416235 a list of common Ticketmaster problems)
GetHuman-416235: "Cancel order" was why I was trying to call.
GetHuman-416235's review of Ticketmaster customer service
GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-416235: i used the automated system to purchase tickets and i specified a gift card but in the end it charged the full amount to my credit card. calling them about it after the event they said nothing could be done about it ---- VERY frustrating and clearly NOT convenient (as i had to pay a convenience charge!)
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
GetHuman-416235: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-416235: I'd give them a three out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
GetHuman-416235: For that I would say four out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
GetHuman-416235: Call them early in the day or late. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-416235 taken from his Ticketmaster customer service problem that occurred on October 30th, 2017.