Time Warner: Each scumbag , even the advocate scumbags will...
A Time Warner customer review by GetHuman user ~KAISERSOZE from November 19th, 2017
Background on ~KAISERSOZE's case
GetHuman: ~KAISERSOZE - can you tell our other Time Warner customers when your case took place?
~KAISERSOZE: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~KAISERSOZE a list of common Time Warner problems)
~KAISERSOZE: "Lower my rate" was why I was trying to call.
~KAISERSOZE's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KAISERSOZE: Each scumbag , even the advocate scumbags will lie to you, period, to facilitate your misfortune, they are pure evil to do what they do. If they say they are looking into it, they are liars, if they say they are crediting the account, they are liars, one department not responsible for the other department, they are liars, never a manager in, they are liars. i finally emailed the president of the company and asked him if he was the scumbag allowing this all to happen, finally, i get a call from collections issuing credits to my account. the gall of these scum is they took my car payment money, this is two weeks after fighting them to stop trying to take money out of my account, then, i did what i do best, i found the president of the company's email address and let him have a piece of my mind. all they do is run the minority around in a spin cycle of phone calls, they lie in the notes, they lie to you, they facilitate the fraud and wire fraud by not doing as required by law and asked of
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~KAISERSOZE: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KAISERSOZE: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~KAISERSOZE: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~KAISERSOZE: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KAISERSOZE taken from his Time Warner customer service problem that occurred on November 15th, 2017.