Time Warner: I don't like my services being interrupted. No...
A Time Warner customer review by GetHuman user ~Marcella Brown from November 18th, 2017
Background on ~Marcella Brown's case
GetHuman: ~Marcella Brown - can you tell our other Time Warner customers when your case took place?
~Marcella Brown: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Marcella Brown a list of common Time Warner problems)
~Marcella Brown: "Make a payment" was why I was trying to call.
~Marcella Brown's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marcella Brown: I don't like my services being interrupted. No warning & I had to call several numbers before I got the automotive voice services. Ugh!!!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Marcella Brown: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marcella Brown: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Marcella Brown: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Marcella Brown: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marcella Brown taken from his Time Warner customer service problem that occurred on November 13th, 2017.