Time Warner: I have not had cable for over * years due to th...
A Time Warner customer review by GetHuman user ~Valeriejbeck from November 23rd, 2017
Background on ~Valeriejbeck's case
GetHuman: ~Valeriejbeck - can you tell our other Time Warner customers when your case took place?
~Valeriejbeck: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Valeriejbeck a list of common Time Warner problems)
~Valeriejbeck: "Lower my bill" was why I was trying to call.
~Valeriejbeck's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Valeriejbeck: I have not had cable for over * years due to the price, but my husband and I decided it was time to try it again. I am sorry I did. Let's begin with the original phone call I made on Friday..it was great! The customer service rep helped me find a plan and we set up an install appointment for Monday. The appointment time was *-*. I left work early to be home by *.....and the waiting began. At *:** I received a call that the tech was running a little behind. At *:**....still no Tech. He arrived at *:**...* hours late. I called and complained and I was refunded my $** install fee. He arrived with the wrong equipment, installed wrong equipment, deleted my own modem (but reinstalled it)...At *:** he stated that he was sent with the wrong box and he would return the following day to finish the job. I told him that I super busy and he stated that he could come by any time. We agreed that *:** would be good and that he would call first. FYI...he left his receipt book with all of his pr
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Valeriejbeck: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Valeriejbeck: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Valeriejbeck: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Valeriejbeck: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Valeriejbeck taken from his Time Warner customer service problem that occurred on November 15th, 2017.