Time Warner: I have read some past discussions about TW. I m...
A Time Warner customer review by GetHuman user ~Jyoti from November 23rd, 2017
Background on ~Jyoti's case
GetHuman: ~Jyoti - can you tell our other Time Warner customers when your case took place?
~Jyoti: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Jyoti a list of common Time Warner problems)
~Jyoti: "Make a payment" was why I was trying to call.
~Jyoti's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jyoti: I have read some past discussions about TW. I moved here several months ago and I was surprised at the bad service and high rates. I paid over $ *** for cable and internet. I have to reboot that cable modem and my TV cable box on a weekly basis. Calling customer service does nothing. They just ask you to reboot which takes **-** minutes by then the program you are watching is over. Their equipment is old. Their monthly charges are ridiculous. $**.** for internet * $* to rent modem * $** for wireless!! What the **** is $** for wireless after you have paid for the internet and modem? Are you running invisible cables from my modem to my computer*TV. Such a scam**Everywhere else I lived, I had Comcast - excellent service. Never had to reboot my boxes. $***month for internet and cable. **The hardest part was canceling cable. I emailed and called TW several times. They transfer you from person to person and then leave you on hold for ** minutes to discourage you from canceling. You have no c
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Jyoti: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jyoti: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Jyoti: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Jyoti: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jyoti taken from his Time Warner customer service problem that occurred on November 14th, 2017.