I seriously Hate Time Warner! Worst service eve...
A Time Warner customer review by GetHuman user ~Andrea Martens from November 21st, 2017
Background on ~Andrea Martens's case
GetHuman: ~Andrea Martens - can you tell our other Time Warner customers when your case took place?
~Andrea Martens: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Andrea Martens a list of common Time Warner problems)
~Andrea Martens: "Technical support" was why I was trying to call.
~Andrea Martens's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Andrea Martens: I seriously Hate Time Warner! Worst service ever! I recently switched from Direct T.V. to save a little money and the was a huge mistake! I signed up for their Cable and Extreme Internet service. I Barely had it for a week and have had * technicians out to fix problem after problem. Still having problems. They think people can just take off from work when ever with noproblem. Even Thier customer service representatives are rude and not helpful. They act like they could care less... I guess you get what you pay for!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Andrea Martens: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Andrea Martens: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Andrea Martens: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Andrea Martens: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Andrea Martens taken from his Time Warner customer service problem that occurred on November 18th, 2017.