Time Warner: I spoke almost immediately with a CSR named Sea...
A Time Warner customer review by GetHuman user ~Happy Customer SW OHIO from November 27th, 2017
Background on ~Happy Customer SW OHIO's case
GetHuman: ~Happy Customer SW OHIO - can you tell our other Time Warner customers when your case took place?
~Happy Customer SW OHIO: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Customer SW OHIO a list of common Time Warner problems)
~Happy Customer SW OHIO: "Account Access" was why I was trying to call.
~Happy Customer SW OHIO's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Customer SW OHIO: I spoke almost immediately with a CSR named Sean (ID E******) in Zanesville OHIO. My phone had been out of service all day, I thought probably because of the fierce storms we have had the past few days in CINTI OH. But our TWCABLE Internet worked! Problem solved less than * minutes!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Happy Customer SW OHIO: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Customer SW OHIO: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Happy Customer SW OHIO: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Happy Customer SW OHIO: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Customer SW OHIO taken from his Time Warner customer service problem that occurred on November 17th, 2017.