Time Warner: I tried hooking up new service for my boyfriend...

A Time Warner customer review by GetHuman user ~wailku from November 27th, 2017

Background on ~wailku's case

GetHuman: ~wailku - can you tell our other Time Warner customers when your case took place?
~wailku: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Time Warner, and if so, how?
~wailku: I used the 800-892-4357 number I found for on the GetHuman Time Warner customer phone number page I was on: Time Warner Customer Service Phone Number
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
Shows ~wailku a list of common Time Warner problems
~wailku: "Technical Support" was why I was trying to call.

~wailku's review of Time Warner customer service

GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wailku: I tried hooking up new service for my boyfriend and mind you we live in separate houses and because I had and outstanding bill he couldn't turn on services. I think that is really sad. The agents are all sarcastic and not willing to help you and make remarks about me trying not to pay my bill its not even about not trying to pay for. they are helpless an really rude
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~wailku: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wailku: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~wailku: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~wailku: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wailku taken from his Time Warner customer service problem that occurred on November 22nd, 2017.

Time Warner

2.67 of 5 stars | 597 reviews
Time Warner ReviewsTime Warner's Phone NumberAll Time Warner contact infoGeneral Time Warner customer service info
~wailku's Time Warner Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Time Warner, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Time Warner in any way.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!