Time Warner: I used to work of this company. They refused to...

A Time Warner customer review by GetHuman user GetHuman-mrpmerci from December 2nd, 2017

Background on GetHuman-mrpmerci's case

GetHuman: GetHuman-mrpmerci - can you tell our other Time Warner customers when your case took place?
GetHuman-mrpmerci: Yeah. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman-mrpmerci: I used the 800-892-2253 number I found for on the GetHuman Time Warner customer phone number page I was on: Time Warner Customer Service Phone Number
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mrpmerci a list of common Time Warner problems)
GetHuman-mrpmerci: "Cancel Service" was why I was trying to call.

GetHuman-mrpmerci's review of Time Warner customer service

GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mrpmerci: I used to work of this company. They refused to pay me * weeks of vacation pay which was owed to me. I was of their top salesmen. And so they fired me, for being late a few times. Of coarse I was late, I was stressed out because you owed me two weeks of pay and would not pay me my money. I wasn't always late, in fact I rose to become an Assistant Supervisor. And they walked me out as if I was a criminal after telling me that I was fired. I had a wife and child to take care of. Do you remember when I found an entire building that was stealing cable? How much money did I save your company, that you would fire me for such a terrible reason. Not to mention the clamor as the entire department knew about it before I me, and that is how I found out about it initially (Defamation). And during **** who was it that started the "Dispatch Intelligence" department? It was my idea. Did you credit me for that? No you did not Time Warner. It was my idea, I was the advisor, and the CSR on the team. Not to mention, I won the Top HBO Salesman of the Year award. I received dozens, of compliments from customers!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman-mrpmerci: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mrpmerci: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman-mrpmerci: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman-mrpmerci: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mrpmerci taken from his Time Warner customer service problem that occurred on November 27th, 2017.

Time Warner

2.67 of 5 stars | 597 reviews

GetHuman-mrpmerci's Time Warner Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Time Warner, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Time Warner in any way.

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