If you're thinking about getting Time Warner*Ca...
A Time Warner customer review by GetHuman user ~angry customer from November 17th, 2017
Background on ~angry customer's case
GetHuman: ~angry customer - can you tell our other Time Warner customers when your case took place?
~angry customer: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~angry customer a list of common Time Warner problems)
~angry customer: "Upgrade Account" was why I was trying to call.
~angry customer's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry customer: If you're thinking about getting Time Warner*Cable here is some advice Don't waste your money or time. I had nothing but trouble and aggravation. My wife and I have been loyal customers but we never get any benefits like you see on their commercials*once they **** you in they forget about you.** * service ******** Some Reps are very rude*** Quality of repairs and wait time terrible
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~angry customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry customer: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~angry customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~angry customer: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry customer taken from his Time Warner customer service problem that occurred on November 13th, 2017.