Time Warner: Internet isn't working

A Time Warner customer review by GetHuman user GetHuman8875 from December 2nd, 2017

Background on GetHuman8875's case

GetHuman: GetHuman8875 - can you tell our other Time Warner customers when your case took place?
GetHuman8875: Yes. It was evening, on November 23rd.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman8875: I used the 800-892-2253 number I found for on the GetHuman Time Warner customer phone number page I was on: Time Warner Customer Service Phone Number
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
Shows GetHuman8875 a list of common Time Warner problems
GetHuman8875: "Technical support" was why I was trying to call.

GetHuman8875's review of Time Warner customer service

GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman8875: Internet isn't working
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman8875: Internets been out for a week
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman8875: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman8875: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman8875: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman8875: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman8875 taken from his Time Warner customer service problem that occurred on November 23rd, 2017.

Time Warner

2.67 of 5 stars | 597 reviews
Time Warner ReviewsTime Warner's Phone NumberAll Time Warner contact infoGeneral Time Warner customer service info
GetHuman8875's Time Warner Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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