Time Warner: My cable box never works and we can't watch any...

A Time Warner customer review by GetHuman user ~timewarneristheworst from November 24th, 2017

Background on ~timewarneristheworst's case

GetHuman: ~timewarneristheworst - can you tell our other Time Warner customers when your case took place?
~timewarneristheworst: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to Time Warner, and if so, how?
~timewarneristheworst: I used the 800-892-4357 number I found for on the GetHuman Time Warner customer phone number page I was on: Time Warner Customer Service Phone Number
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
Shows ~timewarneristheworst a list of common Time Warner problems
~timewarneristheworst: "Cancel Plan" was why I was trying to call.

~timewarneristheworst's review of Time Warner customer service

GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~timewarneristheworst: My cable box never works and we can't watch anything we have on dvr....they don't help with service my box and new remote was supposed to be here two weeks ago! I'm tired of talking to ghetto black girls with no grammar for Christ sake!!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~timewarneristheworst: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~timewarneristheworst: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~timewarneristheworst: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~timewarneristheworst: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~timewarneristheworst taken from his Time Warner customer service problem that occurred on November 14th, 2017.

Time Warner

2.67 of 5 stars | 597 reviews
Time Warner ReviewsTime Warner's Phone NumberAll Time Warner contact infoGeneral Time Warner customer service info
~timewarneristheworst's Time Warner Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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