Time Warner: Service rep did nothing to assist with my issue...
A Time Warner customer review by GetHuman user ~Marine in Yuma, Az from November 6th, 2017
Background on ~Marine in Yuma, Az's case
GetHuman: ~Marine in Yuma, Az - can you tell our other Time Warner customers when your case took place?
~Marine in Yuma, Az: Yes. It was late at night, on November 2nd.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Marine in Yuma, Az a list of common Time Warner problems)
~Marine in Yuma, Az: "Upgrade Account" was why I was trying to call.
~Marine in Yuma, Az's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marine in Yuma, Az: Service rep did nothing to assist with my issue and when a supervisor was asked for I was put on hold for ** min. The supervisor was unable to correct the issue. I am trying to get my set up fee returned since I never established service. Going on * year and several phone calls with no results! Would not recomend at all!!!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Marine in Yuma, Az: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marine in Yuma, Az: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Marine in Yuma, Az: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Marine in Yuma, Az: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marine in Yuma, Az taken from his Time Warner customer service problem that occurred on November 2nd, 2017.