Time Warner Cable has the worst customer servic...
A Time Warner customer review by GetHuman user ~Anonymous from October 30th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Time Warner customers when your case took place?
~Anonymous: Yes I can. It was morning, on October 28th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Time Warner problems)
~Anonymous: "Lower my rate" was why I was trying to call.
~Anonymous's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Time Warner Cable has the worst customer service ever, they make you wait forever in the line and never solve your problem. I scheduled to install the cable at home, the guy didn't come at all, I called back complained and they send another guy * week later (I was paying the service already), guess what? the second time nobody came again. Waist of time and worst service. I canceled the installation. I just insisted because my building can only work with Time Warner, but if I had another option, even if more expensive and less channels, I would get it for sure. Last time that I cancel the cable was another pain, they make it difficult and the people from customer service are rude and useless.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Time Warner customer service problem that occurred on October 28th, 2017.