Tobi.com: I sent an order back because I didn't end up li...
A Tobi.com customer review by GetHuman user GetHuman-278176 from November 20th, 2017
Background on GetHuman-278176's case
GetHuman: GetHuman-278176 - can you tell our other Tobi.com customers when your case took place?
GetHuman-278176: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Tobi.com, and if so, how?
GetHuman: And which of these common Tobi.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-278176 a list of common Tobi.com problems)
GetHuman-278176: "Cancel order" was why I was trying to contact.
GetHuman-278176's review of Tobi.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Tobi.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-278176: I sent an order back because I didn't end up liking any of the clothing. I never received a credit back on my credit card for the returned items. After I realized the package was delivered and I was past the time frame for them to issue me a credit, I emailed them to make sure they received my order. Within three hours I had a response and they expedited my return to the proper departed. By the next day, they had issued me a credit. Even though my return got lost in the shuffle, I was very impressed by how quickly they responded and solved my issues. Thanks Tobi!
GetHuman: Let's quantify your experience contacting Tobi.com. On a scale of 1 to 5, how easy is it go get help on a Tobi.com problem?
GetHuman-278176: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-278176: I'd give them a four out of five on communication.
GetHuman: And what about Tobi.com's ability to quickly and effectively address your problem?
GetHuman-278176: For that I would say one out of five.
GetHuman: And finally- any advice for other Tobi.com customers?
GetHuman-278176: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Tobi.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-278176 taken from his Tobi.com customer service problem that occurred on November 17th, 2017.