Tobi.com: no one answers the phone. ever. phone always sa...
A Tobi.com customer review by GetHuman user GetHuman-257922 from November 13th, 2017
Background on GetHuman-257922's case
GetHuman: GetHuman-257922 - can you tell our other Tobi.com customers when your case took place?
GetHuman-257922: Yeah. It was evening, on November 7th.
GetHuman: Did you reach out to Tobi.com, and if so, how?
GetHuman: And which of these common Tobi.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-257922 a list of common Tobi.com problems)
GetHuman-257922: "Overcharge/Strange charge" was why I was trying to contact.
GetHuman-257922's review of Tobi.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Tobi.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-257922: no one answers the phone. ever. phone always says "all lines are currently busy." orders don't arrive on time. awful customer service. don't refund you, just offer you 'free standard shipping' and never pay for express shipping.
GetHuman: Let's quantify your experience contacting Tobi.com. On a scale of 1 to 5, how easy is it go get help on a Tobi.com problem?
GetHuman-257922: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-257922: I'd give them a two out of five on communication.
GetHuman: And what about Tobi.com's ability to quickly and effectively address your problem?
GetHuman-257922: For that I would say one out of five.
GetHuman: And finally- any advice for other Tobi.com customers?
GetHuman-257922: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Tobi.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-257922 taken from his Tobi.com customer service problem that occurred on November 7th, 2017.