TomTom: Agent had no solutions to issues, and insisted...
A TomTom customer review by GetHuman user GetHuman-289668 from November 13th, 2017
Background on GetHuman-289668's case
GetHuman: GetHuman-289668 - can you tell our other TomTom customers when your case took place?
GetHuman-289668: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to TomTom, and if so, how?
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-289668 a list of common TomTom problems)
GetHuman-289668: "Repairs" was why I was trying to contact.
GetHuman-289668's review of TomTom customer service
GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-289668: Agent had no solutions to issues, and insisted on a battery issue when it was clearly not the case for the problems presented, then asked for a paid fee service renewal.... never again
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
GetHuman-289668: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-289668: I'd give them a one out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
GetHuman-289668: For that I would say five out of five.
GetHuman: And finally- any advice for other TomTom customers?
GetHuman-289668: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-289668 taken from his TomTom customer service problem that occurred on November 8th, 2017.