Toshiba: My mother bought me a BRAND new laptop in Decem...
A Toshiba customer review by GetHuman user ~Amanda from November 24th, 2017
Background on ~Amanda's case
GetHuman: ~Amanda - can you tell our other Toshiba customers when your case took place?
~Amanda: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Toshiba, and if so, how?
GetHuman: And which of these common Toshiba customer issues best describes the reason you wanted to talk to them?
(Shows ~Amanda a list of common Toshiba problems)
~Amanda: "Where to buy" was why I was trying to call.
~Amanda's review of Toshiba customer service
GetHuman: So how would you sum up your experience for GetHuman's Toshiba customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Amanda: My mother bought me a BRAND new laptop in December ****. It is now October **** and my computer is still under the * year manufactures warranty. The screen on my laptop suddenly stopped working and it is clearly a hardware issue on Toshiba's part. After countless phone calls too the companies call centers, wasting hours on the phone trying to talk to someone who is halfway around the world, I did not appreciate being called a liar* being told that it was MY fault that the computer was in the condition it's in.**After having a certified tech look at my computer, HE came to the conclusion that it was also a hardware issue. I paid the company $** for safe shipping and handling to finally get it fixed, and it was disapproved, and sent back to me in even worse shape than when I sent it out.**Toshiba, you are a fraudulent company and I am sorry for myself and anyone who puts their trust into your product. The way you treat your customers is absolutely disturbing, and unacceptable. I am plann
GetHuman: Let's quantify your experience contacting Toshiba. On a scale of 1 to 5, how easy is it go get help on a Toshiba problem?
~Amanda: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Amanda: I'd give them a three out of five on communication.
GetHuman: And what about Toshiba's ability to quickly and effectively address your problem?
~Amanda: For that I would say four out of five.
GetHuman: And finally- any advice for other Toshiba customers?
~Amanda: Call them early in the day or late. Don't forget any personal or account information you might need for Toshiba to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Amanda taken from his Toshiba customer service problem that occurred on November 17th, 2017.