Toys ''R'' Us: Go with others suggestions and press * to "plac...
A Toys ''R'' Us customer review by GetHuman user ~Jackme Hoff from November 14th, 2017
Background on ~Jackme Hoff's case
GetHuman: ~Jackme Hoff - can you tell our other Toys ''R'' Us customers when your case took place?
~Jackme Hoff: Sure. It was afternoon, on November 4th.
GetHuman: Did you reach out to Toys ''R'' Us, and if so, how?
GetHuman: And which of these common Toys ''R'' Us customer issues best describes the reason you wanted to talk to them?
(Shows ~Jackme Hoff a list of common Toys ''R'' Us problems)
~Jackme Hoff: "Returns" was why I was trying to call.
~Jackme Hoff's review of Toys ''R'' Us customer service
GetHuman: So how would you sum up your experience for GetHuman's Toys ''R'' Us customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jackme Hoff: Go with others suggestions and press * to "place an order." Pressing any other number sends you into automated voice ****. After going the traditional route and pressing * for customer service, I got a busy signal instead of a person. Of course when I wanted to place an order (but really just get a human) it went right though... Go figure.
GetHuman: Let's quantify your experience contacting Toys ''R'' Us. On a scale of 1 to 5, how easy is it go get help on a Toys ''R'' Us problem?
~Jackme Hoff: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jackme Hoff: I'd give them a five out of five on communication.
GetHuman: And what about Toys ''R'' Us's ability to quickly and effectively address your problem?
~Jackme Hoff: For that I would say two out of five.
GetHuman: And finally- any advice for other Toys ''R'' Us customers?
~Jackme Hoff: Call them early in the day or late. Don't forget any personal or account information you might need for Toys ''R'' Us to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jackme Hoff taken from his Toys ''R'' Us customer service problem that occurred on November 4th, 2017.