ToysRus.com: Go to any menu and wait - a rep will be on in a...

A ToysRus.com customer review by GetHuman user ~anonymous from November 26th, 2017

Background on ~anonymous's case

GetHuman: ~anonymous - can you tell our other ToysRus.com customers when your case took place?
~anonymous: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to ToysRus.com, and if so, how?
~anonymous: I used a phone number I found on the GetHuman ToysRus.com customer service contact info page: Contact ToysRus.com Customer Service
GetHuman: And which of these common ToysRus.com customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common ToysRus.com problems)
~anonymous: "Make a purchase" was why I was trying to call.

~anonymous's review of ToysRus.com customer service

GetHuman: So how would you sum up your experience for GetHuman's ToysRus.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Go to any menu and wait - a rep will be on in a few minutes. This in spite of "Call volume higher than usual" announcement. Jet was very nice, but hard to understand.
GetHuman: Let's quantify your experience contacting ToysRus.com. On a scale of 1 to 5, how easy is it go get help on a ToysRus.com problem?
~anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a three out of five on communication.
GetHuman: And what about ToysRus.com's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other ToysRus.com customers?
~anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for ToysRus.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his ToysRus.com customer service problem that occurred on November 20th, 2017.

ToysRus.com

4.00 of 5 stars | 12 reviews

~anonymous's ToysRus.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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