ToysRus.com: the trick is to go to one of their menus and do...
A ToysRus.com customer review by GetHuman user ~thomasina from November 25th, 2017
Background on ~thomasina's case
GetHuman: ~thomasina - can you tell our other ToysRus.com customers when your case took place?
~thomasina: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to ToysRus.com, and if so, how?
GetHuman: And which of these common ToysRus.com customer issues best describes the reason you wanted to talk to them?
(Shows ~thomasina a list of common ToysRus.com problems)
~thomasina: "Returns" was why I was trying to call.
~thomasina's review of ToysRus.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ToysRus.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~thomasina: the trick is to go to one of their menus and dont select anything. leave the line open and eventually a real person answers. she was somewhat helpful but it was an ordeal.
GetHuman: Let's quantify your experience contacting ToysRus.com. On a scale of 1 to 5, how easy is it go get help on a ToysRus.com problem?
~thomasina: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~thomasina: I'd give them a five out of five on communication.
GetHuman: And what about ToysRus.com's ability to quickly and effectively address your problem?
~thomasina: For that I would say two out of five.
GetHuman: And finally- any advice for other ToysRus.com customers?
~thomasina: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for ToysRus.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~thomasina taken from his ToysRus.com customer service problem that occurred on November 19th, 2017.
ToysRus.com
4.00 of 5 stars | 12 reviews
~thomasina's ToysRus.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like ToysRus.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with ToysRus.com in any way.