ToysRus.com: could not traCK A N ORDER, NOTHING WORKS ON THE...
A ToysRus.com customer review by GetHuman user ~RLB from November 13th, 2017
Background on ~RLB's case
GetHuman: ~RLB - can you tell our other ToysRus.com customers when your case took place?
~RLB: Yup. It was evening, on November 5th.
GetHuman: Did you reach out to ToysRus.com, and if so, how?
GetHuman: And which of these common ToysRus.com customer issues best describes the reason you wanted to talk to them?
(Shows ~RLB a list of common ToysRus.com problems)
~RLB: "Warranty claim" was why I was trying to call.
~RLB's review of ToysRus.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ToysRus.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RLB: could not traCK A N ORDER, NOTHING WORKS ON THE SITE AND YOUR PHONE NUMBER GIVES THE SAME INFO AS ON THE SITE. OUR DIDN'T ARRIVE BY THE DATE YOU GAVE US AND WE NEEDED THIS AS A GIFT FOR A BABY SHOWER
GetHuman: Let's quantify your experience contacting ToysRus.com. On a scale of 1 to 5, how easy is it go get help on a ToysRus.com problem?
~RLB: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RLB: I'd give them a two out of five on communication.
GetHuman: And what about ToysRus.com's ability to quickly and effectively address your problem?
~RLB: For that I would say five out of five.
GetHuman: And finally- any advice for other ToysRus.com customers?
~RLB: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for ToysRus.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RLB taken from his ToysRus.com customer service problem that occurred on November 5th, 2017.