TracFone Wireless: I called ***-***-****, Pressed '*' for English...
A TracFone Wireless customer review by GetHuman user ~Little Billy from November 22nd, 2017
Background on ~Little Billy's case
GetHuman: ~Little Billy - can you tell our other TracFone Wireless customers when your case took place?
~Little Billy: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Little Billy a list of common TracFone Wireless problems)
~Little Billy: "Pay bill" was why I was trying to call.
~Little Billy's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Little Billy: I called ***-***-****, Pressed '*' for English and was promptly connected to someone who sounded like they were from Sweden. The entire call was less than * minutes.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Little Billy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Little Billy: I'd give them a five out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Little Billy: For that I would say five out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Little Billy: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Little Billy taken from his TracFone Wireless customer service problem that occurred on November 14th, 2017.