Trader Joe's: I complained about finding GLASS in my sunbutte...
A Trader Joe's customer review by GetHuman user ~John from November 21st, 2017
Background on ~John's case
GetHuman: ~John - can you tell our other Trader Joe's customers when your case took place?
~John: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Trader Joe's, and if so, how?
GetHuman: And which of these common Trader Joe's customer issues best describes the reason you wanted to talk to them?
(Shows ~John a list of common Trader Joe's problems)
~John: "Change order" was why I was trying to call.
~John's review of Trader Joe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Trader Joe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John: I complained about finding GLASS in my sunbutter which cut my mouth open - only got an answering machine and never heard back
GetHuman: Let's quantify your experience contacting Trader Joe's. On a scale of 1 to 5, how easy is it go get help on a Trader Joe's problem?
~John: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John: I'd give them a three out of five on communication.
GetHuman: And what about Trader Joe's's ability to quickly and effectively address your problem?
~John: For that I would say four out of five.
GetHuman: And finally- any advice for other Trader Joe's customers?
~John: Call them early in the day or late. Don't forget any personal or account information you might need for Trader Joe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John taken from his Trader Joe's customer service problem that occurred on November 14th, 2017.