Trampoline Parts and Supply: Ordered a pad, springs and jump mat. It took o...
A Trampoline Parts and Supply customer review by GetHuman user ~MikElikesit from November 16th, 2017
Background on ~MikElikesit's case
GetHuman: ~MikElikesit - can you tell our other Trampoline Parts and Supply customers when your case took place?
~MikElikesit: Yes I can. It was late at night, on November 13th.
GetHuman: Did you reach out to Trampoline Parts and Supply, and if so, how?
GetHuman: And which of these common Trampoline Parts and Supply customer issues best describes the reason you wanted to talk to them?
(Shows ~MikElikesit a list of common Trampoline Parts and Supply problems)
~MikElikesit: "Change order" was why I was trying to call.
~MikElikesit's review of Trampoline Parts and Supply customer service
GetHuman: So how would you sum up your experience for GetHuman's Trampoline Parts and Supply customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MikElikesit: Ordered a pad, springs and jump mat. It took over * weeks to ship and when I had questions about the shipping they only answer email that took * days to respond. After I had problems with my order I had to email my problem. * days later I received a response that asked me for a reply again * DAYS LATER they responded. * weeks later I was still waiting for a refund. They also have very steep "restocking fees" and it doesen't matter if it was you problem or theirs. THERE CUSTOMER SERVICE IS ZERO**DO NOT ORDER FROM THEM. YOU HAVE BEEN WARNED
GetHuman: Let's quantify your experience contacting Trampoline Parts and Supply. On a scale of 1 to 5, how easy is it go get help on a Trampoline Parts and Supply problem?
~MikElikesit: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MikElikesit: I'd give them a one out of five on communication.
GetHuman: And what about Trampoline Parts and Supply's ability to quickly and effectively address your problem?
~MikElikesit: For that I would say one out of five.
GetHuman: And finally- any advice for other Trampoline Parts and Supply customers?
~MikElikesit: Call them early in the day or late. Don't forget any personal or account information you might need for Trampoline Parts and Supply to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MikElikesit taken from his Trampoline Parts and Supply customer service problem that occurred on November 13th, 2017.