I called Transamerica Long Term Care about my m...
A TransAmerica customer review by GetHuman user ~Amazed from November 6th, 2017
Background on ~Amazed's case
GetHuman: ~Amazed - can you tell our other TransAmerica customers when your case took place?
~Amazed: Sure. It was middle of the night, on October 30th.
GetHuman: Did you reach out to TransAmerica, and if so, how?
GetHuman: And which of these common TransAmerica customer issues best describes the reason you wanted to talk to them?
(Shows ~Amazed a list of common TransAmerica problems)
~Amazed: "Question" was why I was trying to call.
~Amazed's review of TransAmerica customer service
GetHuman: So how would you sum up your experience for GetHuman's TransAmerica customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Amazed: I called Transamerica Long Term Care about my mother's policy that's been gathering dust for years. She has recently become worse and I was hoping the policy would be able to start paying some of her bills. I spoke with a very helpful woman who was able to walk me through the next steps in order to start having bills reimbursed. She was actually located in the U.S. I think I was shocked at that. Anyway, I did exactly what she said, and now a large portion of my mother's bills are being paid. Thanks Transamerica!
GetHuman: Let's quantify your experience contacting TransAmerica. On a scale of 1 to 5, how easy is it go get help on a TransAmerica problem?
~Amazed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Amazed: I'd give them a three out of five on communication.
GetHuman: And what about TransAmerica's ability to quickly and effectively address your problem?
~Amazed: For that I would say two out of five.
GetHuman: And finally- any advice for other TransAmerica customers?
~Amazed: Call them early in the day or late. Don't forget any personal or account information you might need for TransAmerica to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Amazed taken from his TransAmerica customer service problem that occurred on October 30th, 2017.